Refund Policy
At UnifyPix (unifypix.com), we believe you should only pay for a service that delivers real value to your special day. If your guests didn't upload photos, if our systems experienced unexpected issues, or if your plans changed prior to your celebration, we will refund 100% of your payment.
Zero Guest Uploads Refund
If no guest photos or videos are uploaded to your album (other than your initial test photos), you receive a 100% full refund.
System Fault Guarantee
If unexpected technical downtime or system outages on our side interrupt your event photo collection, we will issue a complete refund.
Changed Mind Before Event
If your plans change, your event is cancelled, or you change your mind before the event starts, you can claim a full refund without hassle.
30-Day Claim Window
Simply reach out to support@unifypix.com within 30 calendar days from your payment date. All claims undergo a fast, fair review.
1. Overview & Core Philosophy
UnifyPix operates on a straightforward, customer-first model: we charge a single, one-time flat fee per event pass without recurring subscriptions or hidden fees. We want every host to feel completely confident choosing our platform for their wedding, birthday, graduation, or corporate gathering.
This Refund Policy clearly explains our refund eligibility criteria, review workflow, and payout process for all purchases made on unifypix.com.
If UnifyPix does not work for your event due to lack of guest participation, technical disruption, or early plan changes, we will happily issue a 100% full refund.
2. Full 100% Refund Conditions
You are eligible for a 100% full money-back refund under any of the following primary circumstances:
Zero Guest Uploads Guarantee
If your event date arrives and passes, but no guests uploaded candid photos or videos to your event album (aside from your own test uploads during setup), you qualify for a full 100% refund. You should not be billed if your guests did not use the album.
System Breakdown or Technical Failure
If our platform, QR scan portals, upload servers, or cloud infrastructure experience critical system failure or downtime during your event that prevents guests from uploading memories, we take full responsibility and will issue a full 100% refund.
Changed Mind or Pre-Event Cancellation
We understand that event planning is fluid. If you purchased an event pass but later changed your mind, postponed your celebration, or chose a different solution before the scheduled event date, you can request and receive a full refund.
3. Test Photos vs. Guest Uploads
We actively encourage hosts to test their QR codes, printable stationery, and mobile upload flow before the big day.
Test Uploads Will NEVER Void Your Refund
Any sample photos, selfies, or test files uploaded by you or your designated co-admins to preview the gallery, test printable QR cards, or verify the Live Slideshow are categorized as host diagnostics. They do not count as guest activity and will not disqualify you from a full refund if no guests upload memories during the event.
4. 30-Day Request Window
To ensure smooth processing and maintain clean audit records with our payment processors, refund requests must be submitted within 30 calendar days from the date of your original payment.
Contact us anytime within 30 days of purchase if your event is cancelled or you change your mind.
Contact us within 30 days of purchase if zero guest uploads occurred or if technical issues occurred during the event.
5. Review & Verification Process
Every refund request goes through a transparent, fair review by our customer support team to prevent fraud and maintain account integrity.
Order & Identity Confirmation
We cross-reference your order email, transaction ID, and registered event slug on unifypix.com.
Activity & Telemetry Review
Our team inspects album upload timestamps, guest session logs, and server telemetry to confirm zero guest activity or verify system incident reports.
Approval & Notification
Once approved (typically within 24 hours), we trigger the full refund directly through our merchant gateway and send a confirmation email receipt.
6. Non-Refundable Scenarios
To protect our platform and cloud storage infrastructure from abuse, refunds cannot be granted in the following scenarios:
- •Events with Successful Guest Participation: If your event took place and guests actively uploaded photos or videos that were accessed and stored, the service has been fulfilled as intended.
- •Claims Submitted After 30 Days: Refund requests submitted beyond 30 calendar days from the original payment transaction cannot be accepted.
- •Terms of Service Violations: Accounts terminated due to illegal content, malicious abuse, or violations of our Terms of Service are not eligible for refunds.
7. How to Claim Your Refund
Claiming your refund is fast and simple. Send an email directly to our dedicated support desk:
support@unifypix.com
Please Include the Following in Your Email:
- Your UnifyPix account email address
- Payment receipt number or Order / Transaction ID
- Your Event Title or Event URL slug
- Reason for the request (e.g., zero guest uploads, system breakdown, or cancellation before event)
8. Payout Times & Payment Method
Once your refund is approved by our review team:
Refunds are credited back to the exact payment method used at checkout (Credit/Debit Card, UPI, Apple Pay, Google Pay, or Net Banking via our payment gateway).
While we issue refunds immediately on our end, banking networks typically take 5–10 business days to reflect the credit on your statement.
9. Contact Support & Questions
Have questions regarding your event pass, billing, or this policy? Our customer success team is here to assist you:
UnifyPix Support Team
Available Monday to Saturday for all customer care and event assistance inquiries.